Frequently Asked Questions-FAQs
Aries Duct Fix Ltd offer over 30 years experience. Each Duct work, Extraction, Ventilation or Filtration system will have different requirements, please do feel free to Call us or Email us with your questions, here are the most common below.
Frequently Asked Questions:
I know what I need to order, is your safe site for online ordering and Payment?
Our site is fully PCI Compliant and your payment data is fully encrypted to ensure full compliance, your payment Data only being held by our card processor. We accept all major cards for payments as well as Apple and Google Pay.
I need to replace some Ducting but just need to double check sizes?
We will be more than happy to help and in many instances can guide you through the process over the phone or by email, we also take Phone Orders.
What are your delivery lead times on your products, I need urgently?
All our product listings show a delivery time frame, whether 1 to 2 days for Ducting Fittings through to 21 days for larger machinery. However should your requirements be urgent please do contact us first with your time frame and location and in many instances we will be able to work with your deadline.
I have a very large supply only order, is there a better price available?
Our site is price checked for the best available prices online, bringing you the most competitive prices anywhere online for our quality of product. Our years of buying relationships with leading manufacturers ensure we have the best prices on offer to our clients at our online store.
We are looking for a company to take care of all our LEV & COSHH Regulations and Maintenance?
Here at Aries Duct Fix we have many clients that use our planned maintenance, LEV testing and service contracts. We provide our own in house qualified engineers and will ensure you fully comply with all regulations. Contact us for a full no obligation quotation to discuss your requirements.
Can I come and collect my order from your warehouse?
Indeed click and collect is welcome, please do contact us first to confirm your order has been checked off and processed for collection, before arriving. If you are using a third party transport company, please inform our sales office who will be collecting. Our collection warehouse is located at: Aries Duct Fix Ltd, Units 5 & 6. The Foundry Business Park. Seager Road. Faversham. Kent. ME13 7FD. United Kingdom.
We are at the planning stage for our new Facility, at what stage should we involve your company?
Quite simply the earlier the better! We can assist with the planning stage for your project, working with your architects for most suitable installation of your Extraction, Ventilation, Filtration or Machinery installation. At the earliest planning stage to consult with us to offer advice and an exact quotation for your requirements will not involve any costs to your organisation.
We have been made aware we need an Extraction system, I need advice?
From the hobby workshop to the largest of Industrial facilities, we have the experience and know how to guide you through your purchase and successful installation. Call or email us for a no obligation quotation or to arrange a visit to our showroom to see our equipment and to discuss in person.